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Knowledgebase > Pulse Smartpen > Troubleshooting > My Pulse™ smartpen will not turn on.

My Pulse™ smartpen will not turn on.
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If this is a new Pulse™ smartpen and you are unable to turn it on by pressing the power button, your smartpen may need to be charged for a short while before using it.
 
There are two ways to charge your smartpen:
 
·         Universal USB AC Wall Adapter
If you purchased a separate Universal USB AC Wall Adapter, plug it into a wall outlet. 
 
Remove the USB charging cradle from the box, read and remove the warning label and plug the cradle into your Universal USB AC Wall Adapter. 
 
Place the smartpen on the charging cradle dock. 
 
·         Computer
If you do not have a Universal USB AC Wall Adapter then please download the Livescribe Desktop software by clicking the “Software Downloads” option in the right sidebar of this page and select the Livescribe Desktop installer for your operating system.
 
During the installation Windows users will be prompted to plug the charging cradle into a USB port on the computer and to dock the smartpen.   Mac users do not get this prompt but should wait until the software is installed.
 
Remove the USB charging cradle from the box, remove the warning label and place your smartpen on the charging cradle dock. 
 
Within a few minutes the smartpen OLED display will light up and the shapes of a battery and a lightning bolt will appear. This indicates the battery is charging.
 
Charge the smartpen for 10-15 minutes before removing it from the cradle in order to go through the “Getting Started Guide” as well as the Starter notebook introduction pages “Paper Replay ™ Basics” and “The Nav Plus Navigation Basics”.
 
For a full battery charge, leave the smartpen in the cradle for 2.5 hours.
 
If your smartpen does not show anything on the OLED display after docking it in the cradle for 15 minutes or more, please reference My Pulse™ smartpen does not charge when I place it in the charging cradle.
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