Download and Launch Livescribe Helper

The Livescribe wifi smartpen can also connect to the internet through your computer by using the included Micro-USB cable and the Livescribe Helper application. This is a convenient alternative for updating your smartpen and synchronizing your recorded notes and audio with your online Evernote account.

Important: When you first power on your wifi smartpen, if your smartpen screen displays a 9-digit code (xxxx-yyyyy), you will need to use Livescribe Helper to perform the first software update on your smartpen. If your wifi smartpen screen displays an 8-digit code, you can perform the first software update using Livescribe Helper or via WiFi.

We recommend that you download Livescribe Helper so you have a convenient alternative for updating and syncing when WiFi connectivity is not available. Continue with the smartpen setup process as follows:

  1. In your web browser, click Download.

    Livescribe Helper downloads to your computer.

  2. Install Livescribe Helper on your computer by clicking the Livescribe Helper icon.
    Note: The icon may be in your Downloads folder.
  3. Launch Livescribe Helper as you would any other application on your Mac or Windows computer.

    For instance, you can double-click the icon on your desktop (Windows) or click the icon in your dock (Mac).

  4. Connect the smartpen to your computer, using the Micro-USB cable included in the box.
  5. In Livescribe Helper, follow the onscreen instructions to start updating your smartpen software.
  6. Wait until the smartpen screen displays "Success."
    Important: Do not disconnect the smartpen from the computer before the update is complete! An incomplete update can make your smartpen inoperable.