We’ve put together answers and updates to some of the most frequently asked questions we received since Monday when we opened up our Livescribe Store to preorder customers. Thanks for your patience for these answers - we try to make time at least once a week to check back on the blog, check comments, and respond to as many of your questions where we can. We also encourage you to post comments and questions on the Live Chat or Forum sections of the Customer Support page on our site, which is monitored daily.

What kind of dot paper is available? What about free dot-paper printing?
A 100-sheet single subject college-ruled notebook is included with every Pulse smartpen purchase. We also have the following Livescribe dot paper options now available for purchase in the Livescribe Store:

- A 4-pack of 100-sheet single subject college-ruled notebooks is $19.95.
- A 2-pack of 99-sheet journals is $24.95. You can choose between lined or unlined pages.

We’ll be offering more Livescribe dot paper options in the coming weeks. We will also enable customers to print Livescribe dot paper for free; however that feature is still in testing and not yet available. We will notify you on our blog as soon as we have a public release date for that feature, but we estimate that it will be a few more months before we roll it out publicly.

If I placed my order, are you charging my credit card before my smartpen is shipped?
If you placed your order, you will not be charged until your order is shipped. Your order will show up on your account as a pending authorization or temporary hold until the order is actually completed and shipped. Click here to learn more about what a temporary hold is by Paypal.

So when am I going to really get my Pulse smartpen?
We’ve received some additional inquiries about shipping and timing, so we wanted to provide more clarity on our production and shipment schedule.

Smartpens are currently batch-processed and shipped based on your preorder date. We have already shipped our first batch of Pulse smartpens to preorder customers and we are eagerly waiting to hear from our first owners’ experiences!

We’re continuing to ramp up production and will ship our second batch to preorder customers this month. Each of our first Pulse smartpens is hand-tested to ensure product quality before it is shipped.

You can check your expected ship date by logging in to the Livescribe Store. Once your order is shipped, you will also receive an email notification with a FedEx tracking number.

Can I go back and place another order?
Currently, preorder customers are allowed to make only one order and a maximum of two pens per customer. Once the store becomes publicly available in a few weeks, you can order as often as you wish!

Why doesn’t the Livescribe Store recognize my preorder email address?
It’s possible we have a different email address for you in our system, or a typo in your email address. Please contact our Customer Support staff and they can help you work out the problem.

If you have any additional issues with the ordering process - please visit www.livescribe.com/support and we’ll do the best we can to answer your questions.

Thanks!
The Livescribe Team

Greetings,

I would like to thank the thousands of readers, writers, bloggers, callers, developers, scribers and buyers for your support and interest in our Pulse smartpen and platform.

We have been overwhelmed with requests for information and preorders for Pulse that have far exceeded our early projections.

As this demand has accelerated in the past month, we have continued working towards our first shipment date of March 31st, and have struggled to determine how to address preorders that far exceed our early production ramp. We noted Amazon’s approach to handling shipment for their high-demand Kindle e-book, and ongoing Wii shortages, and have compared this to our own challenge, as a new company, to address our backlog.

In retrospect, our hiatus in our communication is long overdue. I apologize for this. As I considered posting a blog entry numerous times, new concerns regarding growing demand arose, as well as meeting our growing backlog. Perhaps we were overly cautious in not wanting to send an ambiguous message.

The time for ambiguity is past.

I am delighted to announce that we will begin shipping in limited volume on March 31st, as targeted.

To address our backlog, we will open the Livescribe Store only to our preorder list of customers, enabling you to immediately place a credit card order on Monday. At that time, we will provide you with an estimated shipment date based upon when you first preordered your smartpen. If you are already on our preorder list, look for an email on Monday, March 31st with instructions on how to complete your order.

Thanks again for you patience! We look forward to welcoming you to the Livescribe community.

Best regards,

Jim