Comments on: Shipment Date Error in Confirmation Email

By: Gustavo

Gustavo — Fri, 18 Apr 2008 13:38:06 +0000

Has anybody received their Pulse yet? I’ts been kind of quiet. Seems like nobody is posting comments anymore. Keep in touch Livescribe community!

By: Steve Schlundt

Steve Schlundt — Thu, 17 Apr 2008 20:44:54 +0000

Has anyone actually received a pen? If so, could you comment on it? Positives, negatives, does it live up to its advertising?

By: Bonnie

Bonnie — Fri, 04 Apr 2008 01:10:40 +0000

Hey, not to worry! I can wait! Awesome job LS WoooHoooooo

By: Scott

Scott — Thu, 03 Apr 2008 14:22:39 +0000

I have a pending transaction for 234.80 dollars on my credit card. I’m pretty sure that means they are just checking to make sure I have enough money in my account to cover the order, A pending authorization expires either when the charge is applied or after a few days.

Does anyone else have a pending/applied charge to their account?

I was excited to see that I was charged, because that means the pen might be coming sooner. However this may not be the case.

By: syed

syed — Thu, 03 Apr 2008 13:22:21 +0000

when will u hve this pen available for canadian customer?

By: Perry

Perry — Thu, 03 Apr 2008 00:54:29 +0000

I found my original confirmation from the order web page. It says the pen is shipping April 7, the same as my confirmation email. I’m hopeful that this is true, but not particularly optimistic.

I’m guessing the reason that an order status page remains missing from the site is that the entire store is hidden, except to pre-orders. Hopefully, that’s being fixed, but perhaps we won’t see it until the ship dates are all corrected.

By: Bob Robesky

Bob Robesky — Wed, 02 Apr 2008 19:32:55 +0000

Like the others in this list, I made the “mistake” of ordering before bugs were fixed. Now I have no idea when the pen will ship. How about letting us know? Is that too much to ask?

By: Sergio

Sergio — Wed, 02 Apr 2008 19:12:54 +0000

Real manufacturing and product development issues aside, a plausible theory is that they are gauging demand through this very frustrating pre-order and 4/6 week shipment scheme. Instead of doing the right thing, which is to come up with a solid forecast and manufacturing plan in advance (granted, hard to do because of the risk in estimating the total volume and right mix of 1GB vs 2GB units), they would be having people “raise their hand” too long in advance via pre-orders and then fine tuning once you actually confirm with your credit card. I’m a product manager myself and and reducing your operational risk at the expense of transparency with your most eager early adopters (such as myself) is poor judgment and disrespectful.

By: Mike

Mike — Wed, 02 Apr 2008 13:35:39 +0000

I’ve also got this “4-6 weeks shipping” estimates (which in Amazon terms means = “out of stock and we don’t even know when we get it”) - and I guess majority of people here received the same notice.

I am very disappointed with the Livescribe so far - this blog is a joke: the company representative do not answer even a small persentage of questions people have asked about the pen… What is alarming that at first they were just misleading (e.g. regarding the shiping date - “we’ll ship in March” means that it has supposed to be shipped in March, not in 4-6 weeks (which is not even April, but May) - but now they started to abuse the trust (charging the CC before the shipment, charging for shiping even though it was promised that they wouldn’t do so for those who preordered, etc.)

I am considering cancelling my order (if the company will not come clean with all those issues within a week), as I already suspect that most of the pens which will be shiped in April will either not work properly or will not work at all (Jim has wrote that the first shipment is actually coming from “preproduction stock” - which is probably “pre-beta versions”) and those who will decide to get them anyway - should at least find out what the return policy on those pens is… and who will pay for shipment in case they will break down within the warranty period…

By: Susan

Susan — Wed, 02 Apr 2008 11:35:27 +0000

I agree with the above comments. 1) There is no way to tell what your real ship date is. 2) The “shipping in March” statement seems blatantly false–apparently no one received notification that their pen was shipping March 31. Instead, everyone seems to be getting the ambiguous “4 to 6 weeks” indication. Why not just tell us the truth: no pens will really ship until mid to late May? Personally, I’ve lost any confidence I had in the company. I’m seeing a lot of “truthiness” without any concern for being honest with your customers.