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Greetings,
I would like to thank the thousands of readers, writers, bloggers, callers, developers, scribers and buyers for your support and interest in our Pulse smartpen and platform.
We have been overwhelmed with requests for information and preorders for Pulse that have far exceeded our early projections.
As this demand has accelerated in the past month, we have continued working towards our first shipment date of March 31st, and have struggled to determine how to address preorders that far exceed our early production ramp. We noted Amazon’s approach to handling shipment for their high-demand Kindle e-book, and ongoing Wii shortages, and have compared this to our own challenge, as a new company, to address our backlog.
In retrospect, our hiatus in our communication is long overdue. I apologize for this. As I considered posting a blog entry numerous times, new concerns regarding growing demand arose, as well as meeting our growing backlog. Perhaps we were overly cautious in not wanting to send an ambiguous message.
The time for ambiguity is past.
I am delighted to announce that we will begin shipping in limited volume on March 31st, as targeted.
To address our backlog, we will open the Livescribe Store only to our preorder list of customers, enabling you to immediately place a credit card order on Monday. At that time, we will provide you with an estimated shipment date based upon when you first preordered your smartpen. If you are already on our preorder list, look for an email on Monday, March 31st with instructions on how to complete your order.
Thanks again for you patience! We look forward to welcoming you to the Livescribe community.
Best regards,
Jim
Tags: Livescribe, Livescribe Store, Pulse
Thank you Jim for the update. I am so EXCITED!!!! I cannot wait for Monday to come and receive my email with the instructions to complete my order.
Fantastic! Great to hear from you…. Even greater that it’s EXCELLENT News. Cheers - Dave
That is outstanding news! I have been eagerly awaiting the release and I really appreciate all the hard work by you and your staff. I hope that everything goes smoothly and successfully for all of you.
How is shipping going to work? I’m assuming you will not charge the card until the shipment actually takes place, correct?
What methods of shipping will you have available? What, by your estimation, is the longest someone who preordered in January have to wait?
Thanks in advance for your reply….
You think you’re excited, I have waited since last years D4 first announcement. I have multiple rss feed and google alerts set up in order catch the latest news. I must have pre-ordered a half a dozen times and passes along the website’s address 1000 times. I can’t wait to have it in had because my students will immediately want one, and I can feel a sense of pride for directing them to something I think is the new frontier in marriage between the digital, the tactile, and the auditory. Thanks livescribe. Chris.
One word. Woohoooo!
Congratulations to everyone who made this possible. I’m personally thrilled and scared, all at once:
Thrilled = Here comes my Smartpen
Scared = I know I submitted my pre-order many months ago, but was it early enough to get in the first shipment wave?
I had what I thought was a relaxing, enjoyable weekend planned. It will all now pass interminably. I can already tell: I’ll be involuntarily willing that email into my inbox, seeing myself entering my credit card digits…
Thanks again, all.
Thanks Jim for the message, and thank you for the effort you deploy with this product.
Any words on availability in different countries, ie Lebanon for example?
I am very eager to know roughly when Canadian residents will be able to place an order. I understand that you would have to deal with your backlog of US orders first. Are there Canadian regulation compliance issues (CRTC, ULC etc.) that need approval before it can be offered to Canadians? Any information on this subject would be appreciated.
Thanks and look forward to hearing from you soon.
Dave K.
Congratulations!
Jim,
Thank you for the update on the introduction of the Pulse pen. It appears as though your team’s engineering and business development expertise and persistence is about to make a significant contribution to learning and communication.
While using older digital pen technology, I have found people regularly asking me about the concepts. When I describe the soon-to-become-available Livescribe technology, their interest and the questions increases dramatically. This I have found not only among students, but business meeting participants, field researchers, data collectors, and distance learning participants.
In addition to personally using the Smartpen, I am very much looking forward to working with the development tools and exploring the possibilities.
Can’t wait!
I’ve never in my life been so excited to go to my lectures
Here’s hoping that I got my preorder in early enough to be included in the first shipment. Good luck getting your production difficulties sorted out! I hope this product is a smashing success.
This is exactly the kind of communication I think many of us were waiting for. Congratulations on shipping this product as promised. I’ll be awaiting my email on Monday and look forward to discovering many new uses for the Pulse.
I am still puzzled about the excitement expressed here by some people, while almost none of the technical questions related to the SmartPen have been answered -people are buying a snake oil, people are betting their money for some product which hasn’t been reviewed independently: all we saw are promo videos and orchestrated demos and carefully selected hyped reviews from (maybe) beta testers…
I am wondering why none of the beta testers share their opinions regarding the pen and the software directly in the blog - are they all under NDA? Have any of the well known journalists/bloggers been given the SmartPen for review? where/when can we read those reviews?
That’s a fair way to approach things! Thanks for the update! We have been very excited about the release!
I work for a Xerox agency and we have talked for months about how this could change what we do. I look forward to tomorrow with great anticipation!! There is so much ambiguity at this point that it will be good to see the things we can do and customize. Thanks for the update.
thanks for the update, thats good news. I am sure some would be willing to sign up today if you sent the emails earlier……
Congrats to the LiveScribe team. I had my doubts but it appears you pulled it off. Take a minute or two to enjoy the accomplishment before you put the nose back to the grindstone in your marketing and sales efforts.
This is excellent. It’s 25 minutes to midnight and I will continually be watching as the email comes in at some point in the following day.
Did anyone get their email yet?
Wow..so LIvescribe is out..!! well i m in Australia..any plans for shipment to this part of thw world?? or should i be happy with my beer??!!
I’m really concerned about how the pre-order thing is going to work. I signed up for pre-order in November or December, then I got a message through facebook with a coupon code in January. I hope when I filled out the pre-order thing again to enter the coupon code it didn’t bump me back in line.
ummmmm its the 31st and no announcement or anything?
has anyone actually gotten emails?
Has anyone received the email yet? I was just curious if someone has been lucky enough to place an order today. I can’t wait to get mine!!
Still no email and I preordered in november. I did it a 2nd time in January. I hope it didn’t delete my existing preorder.
Tick Tick Tick… I’ve been watching my email since midnight, I registered all the way back in Jan/Feb. Any idea when the order site will be up?
Anyone get an email inviting them to order today? I am still waiting.
Anyone get the email yet?
Pre-ordered a long time ago and still no email indicating order completion.
Website still says shipping in March; not much of March left. I am beginning to lose a little hope.
Tick… tock…. tick… tock…
its late monday afternoon, no email for me. I preregistered on 2nd february. Is there a cap on who out of the preregistered will get the invite?
I got mine!!! Woohoo!!! Dated 3/31/2008 @ 4:05pm.
I got the email but I keep getting an error page when I try to place an order
I was able to order after switching to internet explorer. My estimated ship date is 4/7/2008.
I preordered using both my personal and work email addresss. Once, way back in November and again in February. I didn’t get an email in either account and, when I went and followed the link in the posted email and signed up for an account, it didn’t find either address in the preorders….FRUSTRATING!!! I may have to boycott the darn thing just because…. They can’t seem to get their act together!
D - please contact cs@livescribe.com with the problem that you’re having and they will help you complete your order.
Dear Sir/Madam,
Since Livescribe is now shipping and the launch
has come and past it is time to tell us, the consumer
,about your plans for the Mac operating system as
promised and stated in the FAQ posted on the company
blog website. Like myself many others are excited about
the product and i cannot wait to order a pen myself. I
hope to hear from you soon!
Kind regards