[marcmart]

I can't install the desktop, thus I can't use the pen

I got this message while running the installer:

>SetupNew\setup.cpp (140)
PAPP:
PVENDOR:
PGUID:
$
@windows XP Service Pack 3 (2600)
IE Version 7.0.5730.11


I saw another thread with an installation error but I am not in that case (i.e. I fully downloaded the installer).
Any help?
ty

[shennawi]

Originally Posted by marcmart

I can't install the desktop, thus I can't use the pen

I got this message while running the installer:

>SetupNew\setup.cpp (140)
PAPP:
PVENDOR:
PGUID:
$
@windows XP Service Pack 3 (2600)
IE Version 7.0.5730.11


I saw another thread with an installation error but I am not in that case (i.e. I fully downloaded the installer).
Any help?
ty

I have the same problem. I looked everywhere & can't find a solution. Have u had any luck???

[Jason]

Originally Posted by shennawi

I have the same problem. I looked everywhere & can't find a solution. Have u had any luck???

All,

This is a Windows InstallShield error that should be resolved by downloading and saving (not running from the website) our Livescribe Desktop installer file to your computer and attempting to run the installer application once more.

Please try that and let us know if you still have issues.

Incidentally, this solution is provided in our knowledge base here:

Knowledgebase > Windows Livescribe Desktop > Troubleshooting > After downloading and running 'LivescribeDesktop_Install.exe' on Windows I get an error: >SetupNew\setup.cpp (135)

Thanks,
Jason

[penguin]

I have the same problem and I followed as your solution. But it's still happened. Could you please help me?
Thanks.

[tymon.scott]

Originally Posted by Jason

All,

This is a Windows InstallShield error that should be resolved by downloading and saving (not running from the website) our Livescribe Desktop installer file to your computer and attempting to run the installer application once more.

Please try that and let us know if you still have issues.

Incidentally, this solution is provided in our knowledge base here:

Knowledgebase > Windows Livescribe Desktop > Troubleshooting > After downloading and running 'LivescribeDesktop_Install.exe' on Windows I get an error: >SetupNew\setup.cpp (135)

Thanks,
Jason

that totally didn't work, bro

i'm running windows 7 (RC) if that makes a difference
i tried running in every compatibility mode, didnt work
also, is it supposed to have an unknown publisher?